pot888 Privacy Policy

1 Introduction

pot888 ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at pot888.app, serving players across the Philippines including Metro Manila, Cebu, Davao, Quezon City, Makati, Iloilo, and all other regions of the Philippine archipelago.

This Privacy Policy describes how pot888 collects, uses, stores, shares, and protects the personal information of registered players and website visitors ("you", "your", "the Player"). It has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

By registering a pot888 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you must discontinue use of the pot888 platform.

2 Data We Collect

2.1 Information You Provide Directly

When you register for a pot888 account, complete identity verification, make deposits or withdrawals, or contact our support team, you provide us with personal information that may include:

• Identity Data: Full legal name, date of birth, nationality, and government-issued ID details (e.g., Philippine passport, SSS ID, UMID, driver's license, PhilSys ID).
• Contact Data: Email address, mobile number, and residential address in the Philippines.
• Financial Data: GCash account number, PayMaya account details, bank account information (BPI, BDO, Metrobank, etc.), and transaction history.
• Account Data: Username, password (stored in hashed form), account preferences, and responsible gaming settings.
• Communications Data: Records of your correspondence with pot888 support, including chat logs, emails, and call recordings where applicable.

2.2 Information Collected Automatically

When you access the pot888 platform, we automatically collect certain technical and behavioral data, including:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, session duration, betting history, deposit and withdrawal patterns, and feature interactions.
• Location Data: General geographic location derived from your IP address, used to verify that you are accessing pot888 from a permitted jurisdiction within the Philippines.
• Cookie Data: Information collected through cookies and similar tracking technologies as described in Section 6 of this policy.

2.3 Information from Third Parties

pot888 may receive personal data about you from third-party sources, including identity verification service providers, payment processors (GCash, PayMaya, BPI, BDO), fraud prevention agencies, and publicly available sources, where permitted by applicable Philippine law.

3 How We Use Your Data

pot888 uses your personal data for the following purposes:

Purpose	Description
Account Management	Creating and maintaining your pot888 account, verifying your identity, and managing your account settings and preferences.
Payment Processing	Processing deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers; detecting and preventing fraudulent transactions.
Legal Compliance	Fulfilling obligations under Philippine anti-money laundering laws, KYC regulations, and gaming regulations, including reporting requirements.
Responsible Gaming	Monitoring gaming behavior to identify problem gambling patterns and enforcing responsible gaming tools such as deposit limits and self-exclusion.
Customer Support	Responding to your inquiries, resolving disputes, and providing technical assistance through our 24/7 Filipino support team.
Platform Improvement	Analyzing usage patterns and player feedback to improve game offerings, platform performance, and user experience.
Marketing	Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive marketing communications.
Security	Detecting and preventing unauthorized access, fraud, cheating, and other prohibited conduct on the pot888 platform.

4 Legal Basis for Processing

pot888 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary to perform our obligations under the Terms & Conditions you have agreed to, including account management and payment processing.
• Legal Obligation: Where processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, KYC requirements, and gaming regulations.
• Legitimate Interests: Where processing is necessary for pot888's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your privacy rights.

5 Data Sharing

pot888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other Philippine payment service providers, for the purpose of processing your financial transactions.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to verify your identity and age in compliance with Philippine regulations.
• Fraud Prevention Services: Specialist agencies that help pot888 detect and prevent fraudulent activity, money laundering, and other prohibited conduct.
• Technology Service Providers: Cloud hosting, data analytics, customer support software, and other technology vendors who process data on pot888's behalf under strict data processing agreements.
• Regulatory Authorities: Philippine government agencies, law enforcement bodies, and gaming regulators, where pot888 is legally required to disclose information.
• Game Content Providers: Third-party game studios and live dealer operators whose games are available on the pot888 platform, where necessary for game operation and dispute resolution.

6 Cookies & Tracking Technologies

pot888 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and deliver a personalized experience. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game display options, and responsible gaming configurations.
• Analytics Cookies: Collect anonymized data about how players use the pot888 platform, helping us identify popular games, navigation patterns, and areas for improvement.
• Marketing Cookies: Used to deliver relevant promotional content to players who have opted in to marketing communications. These are only activated with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may impair the functionality of the pot888 platform. For more information on managing cookies in your browser, refer to your browser's help documentation.

7 Data Retention

pot888 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law. Specifically:

• Account and Transaction Records: Retained for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering regulations.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years following the end of the business relationship.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, whichever is earlier.
• Technical and Usage Logs: Retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, pot888 will securely delete or anonymize your personal data in accordance with its data disposal procedures.

8 Data Security

pot888 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pot888 servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Multi-factor authentication options for player accounts.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular penetration testing and security audits conducted by independent cybersecurity specialists.
• Intrusion detection and prevention systems monitoring for unauthorized access attempts.
• Incident response procedures to detect, contain, and notify affected players of any data breach in accordance with NPC notification requirements.

While pot888 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your pot888 login credentials and for notifying us immediately if you suspect unauthorized access to your account.

9 Your Rights Under Philippine Privacy Law

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pot888:

• Right to Be Informed: The right to know what personal data pot888 collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data pot888 holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data in your pot888 account.
• Right to Erasure: The right to request deletion of your personal data, subject to pot888's legal retention obligations under Philippine law.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe pot888 has violated your privacy rights.

To exercise any of these rights, please contact the pot888 Data Protection Officer at [email protected]. pot888 will respond to all verified privacy rights requests within thirty (30) days of receipt.

10 Children's Privacy

If you are a parent or guardian and believe that a minor in your care has registered a pot888 account, please contact us immediately at [email protected] so that we can take prompt action.

11 Third-Party Links

The pot888 platform may contain links to third-party websites or services, such as payment provider portals (GCash, PayMaya) or game content providers. pot888 is not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the pot888 platform.

12 Policy Amendments

pot888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or NPC guidelines. When material changes are made, pot888 will notify registered players via email or a prominent notice on the platform. The date of the most recent revision is displayed at the top of this document.

Your continued use of the pot888 platform following the posting of any amendments constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amended policy, you must cease using the platform and may request account closure in accordance with the pot888 Terms & Conditions.

13 Contact & Data Protection Officer

pot888 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact us:

Data Protection Officer — pot888

Email: [email protected]

Our Filipino support team is available 24 hours a day, 7 days a week. We are committed to resolving all privacy-related inquiries promptly and transparently. For general platform information, visit our About Us page. To review your rights and responsibilities as a player, visit our Terms & Conditions page.

pot888 proudly serves players across the Philippines — from Manila to Mindanao — and is committed to maintaining the highest standards of data privacy and player protection on our platform.